Guest Satisfaction Coordinator

Travel + Leisure Co.•Orlando, FL

4d•$16

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Now hiring for Club Wyndham Bonnet Creek Resort. The pay rate for this full time position is $16/hour plus benefits. How You’ll Shine: The Guest Satisfaction Coordinator serves as the central communication and coordination hub for all guest-related service requests and internal department needs. This role is responsible for enhancing the guest experience by responding to guest inquiries (via internal/external calls, text messages, etc.), ensuring all requests are fulfilled by the appropriate departments while following Operation Compliance standards, and proactively following up to confirm satisfaction. The coordinator also plays a key role in daily operational readiness by communicating the plans for the day including team assignments, suite status updates, and the expediting of urgent matters across departments. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying. Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.

Requirements

Basic office duties.
Basic PC skills required.
Communication skills.
Multi phone line system experience.

Nice To Haves

Previous Customer Service experience preferred.

Responsibilities

The Guest Satisfaction Coordinator serves as the central communication and coordination hub for all guest-related service requests and internal department needs.
Enhancing the guest experience by responding to guest inquiries (via internal/external calls, text messages, etc.), ensuring all requests are fulfilled by the appropriate departments while following Operation Compliance standards, and proactively following up to confirm satisfaction.
Plays a key role in daily operational readiness by communicating the plans for the day including team assignments, suite status updates, and the expediting of urgent matters across departments.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program