Guest Sales Associate
About The Position
The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include: Develop a thorough understanding of European Wax Center services and products Upsell and cross-sell retail products & various waxing services Educate guests on benefits and savings of Wax Passes Arrive to work timely following the appropriate dress code, including wearing of the required name tag Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location Confirm each guest service(s) and offer recommended/related add on service(s) Administer check-ins and check-outs, processing payments, refunds and reservation requests Inform the guest of the pre-booking benefits and how to utilize the app to reschedule Organize the reservation book based on guest requests and associate availability Perform opening and closing procedures for the center Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
Requirements
- High school diploma or GED
- 2+ years customer service experience or sales experience, preferably in a retail environment
- Exceptional interpersonal skills
- Excellent written and verbal communication with strong attention to detail
- Good time management and organizational skills
- Flexibility to perform external or internal events may be required
- Ability to work flexible days and hours, including weekends/evenings
- Exude a positive, friendly, and personable demeanor
- Ability to receive and provide feedback
- Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook
Responsibilities
- Develop a thorough understanding of European Wax Center services and products
- Upsell and cross-sell retail products & various waxing services
- Educate guests on benefits and savings of Wax Passes
- Arrive to work timely following the appropriate dress code, including wearing of the required name tag
- Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
- Confirm each guest service(s) and offer recommended/related add on service(s)
- Administer check-ins and check-outs, processing payments, refunds and reservation requests
- Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
- Organize the reservation book based on guest requests and associate availability
- Perform opening and closing procedures for the center
- Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
Benefits
- Complementary Waxing Services
- 50% Off Our Exclusive Skincare Retail Products
- 401(k) Retirement Plan with Company Match (for eligible employees)
- Paid Time Off & Sick Leave
- Company-Paid Life and Disability Insurance (for eligible employees)
- Flexible Spending Accounts (FSA) and Dependent Care Benefits
- Pre-Tax Commuter & Transportation Benefits
- Ongoing training, recognition programs, and real career pathing opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
