About The Position

We are looking for an experienced Guest Room Attendant to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Requirements

  • Ability to obtain and maintain a Tribal Gaming License
  • English required, bilingual preferred.
  • Must be able to lift, bend, and stand for long periods of time.
  • Flexibility with work schedule required.
  • Effective communication skills required.
  • Prior Guest Room Attendant experience preferred
  • Be able to work indoors and be exposed to various environmental contaminants including smoke
  • Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
  • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives
  • Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner
  • Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.

Nice To Haves

  • Customer service skills preferred.

Responsibilities

  • Adhere to the Miccosukee Service Expectations and ensure team compliance
  • Responsible for the overall cleanliness of assigned rooms and reports maintenance deficiencies in order to maintain rooms in compliance with resort standards.
  • Makes beds neatly with fresh sheets and pillow cases and removes trash in waste baskets, cleans mirrors and shelves, wipes door frames and furniture with a damp cloth, dusts light fixtures, lamp shades, light bulbs, baseboards and arranges furniture according to the correct established floor plan arrangement.
  • Cleans bathrooms, scrubs basins, bathtubs, toilets, floors, walls and door with a damp rag and all-purpose cleaner (not abrasive).
  • Replenishes supplies in each room on a daily basis or as requested by guest.
  • Reports all structural problems with the Engineering Department immediately.
  • Returns all items left in the guest room to Housekeeping Supervisor for proper return.
  • Reports to the supervisor all rooms vacated and cleaned, rooms occupied and cleaned, and any unusual conditions of furniture or rooms needing repair daily.
  • Operates vacuum cleaner to clean the carpet areas of the room.
  • Any other duty as required commensurate with the position, department, and organization.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned
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