Guest Room Attendant
About The Position
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Position: Guest Room Attendant Location: Innovation Hotel, Naples, FL Reports to: Housekeeping Manager, Housekeeping Supervisors Status: Non-Exempt Guest Room Attendant will be responsible for the overall room cleanliness as well as replenishment of mini bar amenities to ensure exceptional service to all guests that is consistent and continually in accordance to the Mainsail Lodging & Development standards. Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.
Requirements
- Highschool diploma or equivalent
- Previous hospitality experience
- Prior experience in a cleaning position
- Excellent communication skills, both verbal and written
- Strong customer service skills
- Ability to use technology, e.g., computers, tablets, iPads
- Organizational skills
- Proven experience in working quickly and efficiently
- Ability to take initiative and handle assignments with limited supervision
- A sense of ownership in everything that you do
Responsibilities
- Clean and sanitize assigned hotel rooms to include: dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, and common areas within shift time requirements
- Replenish amenities within guest rooms, including toiletries and minibar
- Report any technology, maintenance, or room ware issues to Housekeeping Manager
- Interact with all hotel guests in a professional matter; assist as needed and share hotel knowledge
- Assist guests with any special requests, including amenities or any room ware needs
- Maintain cleanliness and organization of the housekeeping office and storage area. Ensure carts are cleaned and restocked daily
- Perform turndown service as requested by guest
- Report any suspicious activity, unusual items, or irregular behavior
- Review daily board and refresh stay over rooms
- Other necessary duties as reasonably assigned
Benefits
- Full-time Associate Benefits
- Medical, Dental, & Vision
- HSA & Flexible Spending Account Options
- Basic Life & Disability Plan Options
- 401K Retirement Plan
- Paid Time Off
- Holiday Pay
- Career Training & Development Opportunities
- Tuition Reimbursement
- Bereavement Leave
- Employee Assistant Program (EAP)
- Jury Duty (May vary by state)
- Employee Discounts
- Employee Referral Bonus
- Free meal for all full-service hotel employees
- Part-time Associate Benefits
- All above listed benefits except for Medical Insurance and Holiday Pay
- Medical, Dental & Vision
- HSA & Flexible Spending Account
- Basic Life & Disability Plan
- 401(k) Retirement Plan
- Paid Time Off & Volunteer Time Off
- Holiday Pay & Bereavement Leave
- Growth & Development Opportunities
- Tuition Reimbursement
- Employee Assistance Program
- Travel Discounts for hotel team members through Marriott Explore Program
- FREE meal (full-service hotel team members only)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
