Guest Room Attendant - Full Time
About The Position
Housekeeping - Full Time Hours at Laguna Surf Lodge by SCP Hotels Competitive Pay of $21 with opportunity for personal and professional growth. The Role: Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Observing guest reactions and conferring frequently with team members to ensure guest satisfaction. Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction. Follow Hotel policies with lost and found items. Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations. Continuously promote sanitation, safety, and security efforts. Encourage Social Media/5-star compliments or reviews on OTA’s. Ensure guest over-the-moon satisfaction by providing a sparkling-clean, obsessively-organized guest room by: Making beds. Dusting. Vacuuming Cleaning and sanitizing bathrooms. Removing trash, door hangers, and laundry bags. Organizing promotional materials. Perform turndown service or other actions to prepare the room for imminent guest arrival (turning on lights and heat in cold weather, etc). Clean extra rooms above daily quota upon request. Organizing, maintaining, and taking inventory of linens, cleaning supplies/equipment, and amenities. Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damages. Ensure equipment and facilities are inspected, cleaned, and always in proper operational conditions. Appropriately notifying a Supervisor or Engineer of maintenance issues. Inspect, plan and ensure that all materials and equipment are ready for service. Maintain knowledge of correct maintenance and use of equipment. Maintain knowledge of and comply with all departmental policies, service procedures, and standards. Other duties as assigned.
Requirements
- Must be a United States citizen or possess a valid work permit.
- Must be able to read, write, and speak English. Fluency in other languages is beneficial.
- Must be able to follow instructions, both verbally and written, accurately.
- Ability to work a flexible schedule that may include evenings, weekends, and holidays.
- High school diploma or equivalent.
Nice To Haves
- Previous Housekeeping experience is preferred but not required.
Responsibilities
- Anticipate guests’ needs, respond promptly, and acknowledge all guests
- Observe guest reactions and confer with team members to ensure guest satisfaction
- Maintain positive guest relations and resolve guest complaints
- Follow Hotel policies with lost and found items
- Adhere to Hotel requirements for accidents/injuries and emergencies
- Promote sanitation, safety, and security efforts
- Encourage Social Media/5-star compliments or reviews
- Make beds
- Dust
- Vacuum
- Clean and sanitize bathrooms
- Remove trash, door hangers, and laundry bags
- Organize promotional materials
- Perform turndown service
- Clean extra rooms upon request
- Organize, maintain, and inventory linens, cleaning supplies/equipment, and amenities
- Keep supplies secure and in assigned storage areas
- Ensure equipment and facilities are inspected, cleaned, and in proper condition
- Notify a Supervisor or Engineer of maintenance issues
- Inspect, plan and ensure that all materials and equipment are ready for service
- Maintain knowledge of correct maintenance and use of equipment
- Comply with all departmental policies, service procedures, and standards
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
