GUEST ROOM ATTENDANT
About The Position
PENN Entertainment is seeking a Guest Room Attendant to join their team. The company is a leading provider of integrated entertainment, sports content, and casino gaming experiences, operating 43 destinations across North America. They are committed to diversity and sustainability and foster a fast-paced, fun environment focused on career growth. This position is responsible for cleaning and servicing guest rooms, fulfilling guest requests, adhering to chemical safety, and reporting any issues to management. The role requires maintaining cleanliness standards as outlined in the housekeeping training manual and ensuring all assigned rooms are completed in a timely manner. The company offers a competitive Total Rewards package, including wellness programs, medical coverage, 401(k) matching, and annual performance bonuses. This specific position also qualifies for a $500 Sign-On Bonus.
Requirements
- Must be able to stand for a minimum eight (8) hour shift.
- Must have strong time management skills and the ability to maintain an acceptable pace and quality of work.
- Strong guest service skills.
- No formal education required
Nice To Haves
- Six months prior cleaning experience preferred.
Responsibilities
- Responsible for cleaning and servicing guest rooms in assigned section.
- Fills all reasonable guest requests and directs the guest to the appropriate person for assistance.
- Adhere to safe handling of all chemicals.
- Report any safety issues to the Housekeeping Supervisor, Assistant Housekeeping Manager, or the Housekeeping Manager.
- Attends all regular departmental meetings as well as other related meetings.
- Follow the established protocol when entering and cleaning guest rooms.
- Clean and service guest rooms as outlined in the housekeeping training manual.
- Report room status on room attendant sheets.
- Restock housekeeping room attendant carts with guest supplies and chemicals.
- Maintain housekeeping room attendant carts and work areas in an orderly and neat manner.
- Report damage, improvement or repair issues in the guest rooms or hotel area to the appropriate housekeeping supervisor.
- Must complete all assigned rooms in a timely manner.
Benefits
- Competitive Total Rewards package
- Wellness programs designed to support our team members' financial, physical, and mental well-being
- Day-one medical coverage
- 401(k) matching
- Annual performance bonus
- Paid time off (earned according to the local policy and increases with the length of employment)
- $500 Sign-On Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
