Guest Room Attendant- Hotel Housekeeper (Day Shift, Experience Required)

Belterra Casino Resort•Florence, IN

12d

About The Position

The Guest Room Attendant is responsible for providing superior service to both the internal and external customer. The position is also responsible for maintaining Belterra Casino Resort standards of cleanliness throughout the hotel tower, as directed. The Guest Room Attendant provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Cleans hotel rooms, hallways, linen rooms, employee and storage areas in the hotel towers, as directed. The Guest Room Attendant maintains and cleans all equipment used throughout the course of a shift, as directed. Maintains proper documentation of all duties accomplished during a working shift, as directed. The Guest Room Attendant reports all safety hazards or maintenance deficiencies for proper handling. Abides by all security measures. The Guest Room Attendant greets all guests throughout shift with the proper salutation and pleasant expression. Assists guests with issues that are within their control, ensuring guests' satisfaction while operating within established guidelines and policies. The Guest Room Attendant performs all duties in a quiet and orderly manner. Ensure the qualities of the rooms are upheld by producing the best service. The Guest Room Attendant will assist the houseperson on department projects, as needed.

Requirements

Must have at least 6 months of Housekeeping experience. Hotel, Motel, Inn, etc.
Must have flexible availabililty, especially on weekends as they are required.
Ability to clean as directed at an acceptable performance rate.
Must be at least 18 years of age.
Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
These skills and abilities are typically acquired through two months of on-the-job training.

Responsibilities

Providing superior service to both the internal and external customer.
Maintaining Belterra Casino Resort standards of cleanliness throughout the hotel tower, as directed.
Cleaning hotel rooms, hallways, linen rooms, employee and storage areas in the hotel towers, as directed.
Maintaining and cleaning all equipment used throughout the course of a shift, as directed.
Maintaining proper documentation of all duties accomplished during a working shift, as directed.
Reporting all safety hazards or maintenance deficiencies for proper handling.
Abiding by all security measures.
Greeting all guests throughout shift with the proper salutation and pleasant expression.
Assisting guests with issues that are within their control, ensuring guests' satisfaction while operating within established guidelines and policies.
Performing all duties in a quiet and orderly manner.
Assisting the houseperson on department projects, as needed.