Guest Room Attendant

Janko Hospitality • Lockport, IL

22d

About The Position

A guest room attendant at Holiday Inn Express & Suites Lockport is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies. This includes making beds, dusting, vacuuming, and replenishing amenities. They must ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly. Must provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction.

Requirements

• High School Diploma, GED, or equivalent relevant work experience.
• Strong communication, customer service, and organizational skills.

Nice To Haves

• Previous customer service or hotel experience preferred.

Responsibilities

• Able to work seven days a week, including weekends, holidays, and rotating shifts.
• Capable of working independently and following instructions to prioritize tasks and functions.
• Responsible for adhering to key checkout procedures to maintain key security.
• Assist room attendants with the delivery and collection of supplies, amenities, and linens on guest floors.
• Clean and sanitize restrooms, dust all surfaces, and clean mirrors, fixtures, and floors.
• Vacuum carpets, upholstered furniture, and draperies.
• Empty wastebaskets, clean ashtrays, and remove trash and waste to designated disposal areas.
• Sweep, scrub, and mop all areas. Dust and polish furniture and equipment.
• Restock supplies such as glasses, linens, stationery, and bathroom amenities.
• Maintain and organize linen closets with necessary items.
• Ensure cleanliness and organization in hotel facilities, including stairwells, hallways, vending areas, outdoor corridors, lobby, break room, fitness center, laundry room, public restrooms, and other public areas.
• Complete housekeeping reports as required by housekeeping leadership to ensure flawless service.
• Adhere to all established safety protocols and work with cleaning chemicals as required.
• Perform additional tasks as assigned by management to ensure guest satisfaction.
• Maintain a professional appearance, greet and assist guests in a friendly manner, and ensure guest satisfaction.
• Report any suspicious activity involving guests, visitors, or staff, and ensure the security of guests and property by keeping room doors locked.
• Perform duties according to safety and security policies, OSHA standards, and Bloodborne Pathogens regulations.
• Continuous firm and simple grasping required for various tasks.
• Ability to lift supplies, typically no more than 30 lbs, with occasional lifting up to 40 lbs.
• Ability to stand and walk throughout the workday with limited sitting.
• Frequent reaching, pushing, pulling, and bending. Twisting of the body at the waist is required.

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees