Guest Room Attendant

Aparium Hotel Group•Fargo, ND

1d•Onsite

About The Position

The Room Attendant reports to the Executive Housekeeper and Housekeeping Leadership team, working to maintain the consistent cleanliness and organization of our guest rooms and spaces. It is critical that you possess an eye for detail and can maintain our standards of cleanliness. At Aparium, our housekeeping teams are expected to hold themselves, the guests, and each other in high regard. You will actively develop trusting and transparent relationships with your peers, both in the department and throughout the hotel. You will have the opportunity to work with a phenomenal group of individuals with whom collaboration, humbleness, and open-minds are the norm—no egos are allowed. This is a part time position and weekends are required.

Requirements

A passion for the importance of cleanliness, initiative to learn and pride in those we serve.
Basic knowledge of cleaning techniques, safety procedures and requirements
Conversational proficiency of the English language to receive and execute verbal and written communication and direction.
Adaptable interpersonal communication skills to address employees at all levels of the hotel.
Ability to work in a fast-paced environment for extended periods of time to meet high volume business.
Ability to lift, balance and carry up to 25 lbs. to transport carts, cleaning supplies, linen, equipment, etc.
Ability to lift, balance and carry (with assistance) up to 100 lbs. to transport mattresses, inventory, equipment, etc.
Ability to stand or walk for prolonged periods to clean and organize the guest rooms, spaces, storage, equipment, etc.

Responsibilities

Uphold and role model the company’s principles of People, Place, and Character, while embodying our values that drive collaboration, intuitive service, and translocal hospitality.
Adhere to the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen and terry, and completing assigned checklists.
Collaborate with housekeeping leadership, demonstrating a united front as a team committed to providing the best possible guest experience.
Take pride in your work, strictly adhering to health, safety, and sanitary guidelines.
Work in an organized fashion following the sequence of services with the utmost respect for your equipment and workspace.
Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized.
Foster open lines of communication within the department by actively participating in daily line ups and monthly housekeeping all staff meetings, maintaining a transparent dialogue among the team to voice ideas and concerns, while course-correcting any missed opportunities.
Actively participate in feedback sessions with Housekeeping Leadership to further develop your skill set and improve upon housekeeping standards and practices.
Maintain regular communication with the housekeeping leadership team to ensure alignment on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation.
Observe conditions of furniture, walls, trim work and carpeting and report anything substandard to the housekeeping leadership and/or engineering department to make corrections and improvements as needed.