Guest Representative (2025 Season)

Nantahala Outdoor Center • Bryson City, NC

424d • $22,880 - $22,880

About The Position

The Guest Representative position at Nantahala Outdoor Center is a seasonal role that runs from early May to late September. The representative will primarily work from the Adventure Center, engaging in guest activity check-in, reservations, payment processing, and providing excellent guest service. This role requires flexibility in scheduling, including availability for weekdays, weekends, and morning/afternoon shifts.

Requirements

• Ability to maintain a high level of professionalism with superb communication skills and minimal supervision
• Proven writing and verbal communication skills
• Demonstrate decision making and troubleshooting ability
• Capacity to multitask while remaining calm in a fast-paced and highly demanding work environment
• Willing and able to commit to seasonal nature and demands of this position including start date, end date, and scheduling variability throughout
• Must be able to work in variable and sometimes adverse weather conditions
• Must be able to sit or stand for long periods

Responsibilities

• Displaying proficiency in NOC's reservations and point of sale systems
• Help guests locate and view their rafting photos at Photo Finish
• Provide photo format and pricing information
• Developing a thorough familiarity with NOC product and services
• Providing guest service regarding NOC activities, lodging, retail, and restaurant hours, and any other guest inquiries
• Creating and modifying guest reservations for NOC activities or other products and services
• Accepting and processing payments and use cash register in accordance with NOC policies
• Maintaining accurate register accounting
• Assisting in stocking and rotation of retail inventories
• Other tasks as qualified and assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: No Education Listed
• Number of Employees: 51-100 employees