Guest Relations Supervisor

Planet 13•Las Vegas, NV

21d•Onsite

About The Position

As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field. HIRING FOR GRAVEYARD SHIFT Summary The Guest Relations Supervisor oversees the guest relations team, ensuring exceptional customer service and compliance with industry regulations. They manage daily operations, resolve escalated issues, and implement strategies to enhance customer satisfaction and loyalty. Additionally, the Guest Relations Supervisor is responsible for supervising, training and mentoring staff to maintain high standards of service and product knowledge. Working together to ensure the delivery of an exceptional guest experience.

Requirements

Must be 21 years of age or older.
NV State Agent Card Required.
OSHA 10 Required (company paid) to be completed within 6 months of hiring.

Nice To Haves

Experience with an Inventory/POS system is preferred.

Responsibilities

Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Creates an exceptional customer service experience with guests.
Improving customer service experience, create engaged customers and facilitate organic growth.
Assume responsibility for customer issues and ensure their resolution.
Establish a clear mission and implement strategies aligned with it.
Monitors visitor access and issues passes when required.
Managing incoming calls and customer service inquiries.
Working knowledge of medical and retail products.
Helps facilitate the flow of traffic within Planet 13.
Communicates in the moment updates and reminders to the Guest Relations Manager as needed.
Responsible for running in-store traffic reports.
Comply with all HR policies including confidentiality and non-disclosure.
Assist with the implementation of company policies, standard operating procedures , and performance standards.
Maintain a clean and organized work environment.
Daily compliance with Company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.