Guest Relations Supervisor

Westgate Resorts•Park City, UT

1d•$21•Onsite

About The Position

Join the team at Westgate Park City Resort & Spa as our Guest Services Supervisor , where you will lead the Bell Services, Shuttle, Valet, and Front Drive teams to create a seamless, elevated guest experience from arrival to departure. If you love hospitality, thrive in fast‑paced environments, and enjoy mentoring a team, this role is for you. You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Guest Services Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth .

Requirements

1-2 years of supervisory experience preferred.
Excellent customer service and communication skills.
Must have a valid driver's license with clean driving record for motor vehicle record check.
Flexibility to work nights, weekends, and holidays.
Must be at least 21 years of age.
Must be able to lift 50lbs.
Requires physical stamina and the ability to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed.
Westgate Resorts maintains a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate, except where prohibited by law.
Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.

Responsibilities

Oversee daily guest services operations including bell, shuttle, valet, and front drive areas.
Coordinate dispatching from the Guest Services Desk for efficient guest support.
Train team members on arrival/departure standards, luggage handling, guest engagement, and Forbes Service expectations.
Maintain smooth operations across shuttle transportation, valet support, and equipment handling.
Ensure accurate tracking, storing, and delivery of guest luggage and packages.
Lead, coach, and support staff while assisting with scheduling and team development.
Conduct vehicle and workplace inspections and ensure supplies are stocked.
Use problem‑solving skills to resolve issues and elevate guest satisfaction.
Collaborate with departments to support guest needs and resort operations.
Perform other tasks as assigned by resort operations leadership.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact
Highly Discounted Epic Locals Ski Pass, While Supplies Last
FREE Ski, Snowboard and Mountain Bike Equipment Rentals
FREE Garage Parking
$2.00 in Meals in Team Member Breakroom