The Guest Relations Supervisor at Six Flags Discovery Kingdom is responsible for supervising comprehensive operational activities within assigned areas to meet the needs of our guests and employees. This role involves building and maintaining a positive, high-performance team culture that generates increased retention, motivation, and team morale. The supervisor will mentor all Guest Relations Team Members to achieve their goals through positive communication, encouragement, and coaching. The position requires advance planning to adequately prepare for volume and sales and throughput in all areas, as well as selecting, training, scheduling, and supervising seasonal Guest Relations staff. The supervisor will coordinate and conduct Admissions/Guest Relations training and continuous on-the-job training with organization and attention to detail. In the absence of the Senior Supervisor, the Guest Relations Supervisor will manage the day-to-day operation of all Admissions units, including Toll Plaza, Ticket Booths, Ticket Taking, Membership Services, Season Pass, and Guest Service. Effective communication with Finance, Marketing, and Information Systems is essential to ensure maximum guest service efficiencies. The supervisor will work in conjunction with Cash Control and Loss Prevention to ensure proper cash handling techniques are practiced and proper training and documentation occurs. Daily Labor Optimization management is also a key responsibility. The ideal candidate will consistently demonstrate a commitment to safety, display a calm and attentive approach in solving problems and handling difficult situations, and meet or exceed established sales and service goals to support Six Flags Discovery Kingdom's growth. Additionally, the supervisor will assist the Admissions Manager and Senior Supervisor as needed.