Guest Relations Specialist

Caseys General Store • Ankeny, IA

75d • $19

About The Position

At Casey's, we work hard to be the best and have a good time doing it. We stay true to our roots and put service first, building a better future for ourselves and our business. We strive to treat people the way they want to be treated, and we take pride in caring for our guests, our communities and each other. Looking for a culture like this? Join Casey's team as a Guest Relations Specialist! The Guest Relations Specialist is responsible for engaging with customers in a friendly and professional manner while actively listening to their concerns. This role serves as the first point of contact for all inquiries from guests.

Requirements

• High School Diploma or equivalent is required.
• At least one year of prior work-related experience is preferred.
• Excellent interpersonal, listening, verbal, and written communication skills with strong proficiency of the English language, including structure, content, spelling, grammar, rules of composition and punctuation are required.
• Bilingual in Spanish preferred.
• Excellent guest service skills and presence while possessing a positive attitude through all client interactions.
• Ability to effectively interact with all levels of team members.
• Strong organizational skills with the ability to multi-task and meet established deadlines.
• Strong problem-solving and decision-making skills.
• Ability to remain calm and able to work under pressure.
• Proficient in Microsoft Programs including Word and Excel.

Responsibilities

• Serve as the first point of contact for inquiries from guests; includes credit card transactions, issues with orders, and/or Rewards program.
• Research, identify, and resolve guest issues while maintaining detailed documentation. Escalate issues to appropriate staff for resolution as needed.
• Process guest comments according to established Company and department policies, procedures, and service standards.
• Utilize internal systems to log, track and document guest inquiries, comments, and complaints.
• Partner with the Social Media team to ensure all responses to guests through a social platform are with a unified Casey's voice.

Benefits

• Starting at $19.00 per hour
• Competitive pay, 401k company match up to 6%, vacation & sick time, paid holidays, volunteer time, and an onsite cafeteria
• Great benefits including choices in medical plans, dental, vision, life insurance, employee stock purchase program, charitable giving programs, parental leave AND an onsite Child Development Center
• Dress for your day dress code, jeans are welcomed!
• The opportunity to work for a big company that has not lost our small company feel. Our senior leadership team is engaged, involved and accessible!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Gasoline Stations and Fuel Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees