Guest Relations Specialist PRN

Johns Hopkins Medicine • Baltimore, MD

75d • $24 - $24

About The Position

This position is the acting liaison, coordinating accommodations before arrival throughout the patient and family stay at the Johns Hopkins Hospital. Emphasis will be placed on reservation and registration management of housing, including gathering all necessary patient/caregiver information, updating the property management system, patient education, and resources, and answering patient requests for information and assistance. This position will manage relationships with patients, care partners, vendors, and other referral sources.

Requirements

• BA or BS required.
• 3 years of related experience in healthcare and/or business with a strong focus on customer service best practices.
• Advanced proficiency in oral and written English.
• Excellent knowledge of customer service best practices and concierge services.
• Basic knowledge of medical terminology and anatomy preferred.
• Impeccable customer service and communication skills.
• High interpersonal and organizational skills.
• Analytical skills to implement and analyze tracking historical trends.
• Strong organizational skills in coordinating medical care.

Responsibilities

• Coordinate accommodations for patients and families at Johns Hopkins Hospital.
• Manage reservation and registration of housing.
• Gather necessary patient/caregiver information.
• Update the property management system.
• Provide patient education and resources.
• Answer patient requests for information and assistance.
• Manage relationships with patients, care partners, vendors, and referral sources.

Benefits

• Career growth and development.
• Diverse and collaborative working environment.
• Affordable and comprehensive benefits package.

What This Job Offers

• Job Type: Part-time
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees