Guest Relations Spec, CCMCP

Cook Children's Health Care System • Prosper, TX

1d • Onsite

About The Position

The Guest Relations Specialist is responsible for providing a welcoming presence and excellent service to patients, families, visitors, and staff through the information we impart, and the personal attention we give each guest. How You Make a Difference When we are at our best, everyone at Cook Children's feels like family. In this role, you are likely to be the first impression of Cook Children's. Patients and families are often scared, uncertain and confused when they enter. In demonstrating through your words, actions and body language you show that they are in great hands and have come to the best place to care for their child. You will have the unique ability to quickly establish a repertoire and make a difference in family's day and healthcare journey. How We Make a Difference: The Patient, Family, Member Experience teams mission it to give voice to what patients, families and members see, advocate for how experiences effect well-being, provide support and emotional safety, and elevate people, processes and technology. This role is surrounded by colleagues who are deeply passionate in bettering the human experience and consider their work a calling. Our Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children, families and caregivers we serve. The Guest Relations Specialist will demonstrate a commitment to Cook Children's Health Care System Operating Values, as follows, integrating them into each job function. Have compassion and empathy for others Embrace teamwork to achieve more Think beyond what's possible Give what you can in time, spirit and resources Treat others how you want to be treated Safety first. Every time.

Requirements

• High School Diploma or GED required.
• 2 years of experience professional work experience required.
• Computer proficiency required.
• Collaborative work ethic, independent problem-solving skills, attention to detail, positive and professional demeanor with high integrity and ethics are all qualities necessary to be successful in this position
• Available to meet the needs of the department by working additional shifts, including evenings, holidays, and weekend shifts

Nice To Haves

• Ability to read, write, and speak Spanish preferred

Responsibilities

• providing a welcoming presence and excellent service to patients, families, visitors, and staff through the information we impart, and the personal attention we give each guest
• demonstrate a commitment to Cook Children's Health Care System Operating Values, as follows, integrating them into each job function.
• Have compassion and empathy for others
• Embrace teamwork to achieve more
• Think beyond what's possible
• Give what you can in time, spirit and resources
• Treat others how you want to be treated
• Safety first. Every time.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED