GUEST RELATIONS REPRESENTATIVE

Froedtert • Milwaukee, WI

12d • Onsite

About The Position

Serves as the ‘First Impression Officer’ of the Froedtert & The Medical College of Wisconsin health network, going above and beyond to deliver on exceptional and memorable concierge-style customer service and hospitality for our patients, families and visitors. Greet each visitor and offers assistance with navigation, wayfinding, sharing helpful information and helping to simplify their journey with us. Provides accurate information and direction to patients, staff, and family members. Communicates relevant patient care policies while supporting efficient patient care flow, and safety for everyone. Communicates with large numbers of individuals and at times large groups of people and manage stressful situations in the most empathetic manner. Partners closely with other departments including customer experience/ performance excellence, transport, parking, security, and clinical departments.
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

Requirements

• A minimum of 3 years of customer service experience or a minimum of 6 months of experience internally at Froedtert Hospital.
• High School diploma or equivalent is preferred.
• Situational de-escalation techniques.
• Epic transport or EVS modules.
• Proficient in Microsoft programs.
• Strong verbal intra and interdepartmental communication skills.
• Ability to track data in an accurate and timely manner for the purposes of supporting customer service analytics.
• American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire.

Nice To Haves

• Bilingual is preferred.
• Ability to execute security protocol assignments during an emergency drill, preferred.
• Proficiency in Epic is preferred.

Responsibilities

• Greet each visitor and offers assistance with navigation, wayfinding, sharing helpful information and helping to simplify their journey
• Provides accurate information and direction to patients, staff, and family members
• Communicates relevant patient care policies while supporting efficient patient care flow, and safety for everyone
• Communicates with large numbers of individuals and at times large groups of people and manage stressful situations in the most empathetic manner
• Partners closely with other departments including customer experience/ performance excellence, transport, parking, security, and clinical departments.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED