Guest Relations Representative (Per Diem)

Hartford HealthCare•Bridgeport, CT

1d•Onsite

About The Position

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. St. Vincent’s Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent’s is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system’s second-largest hospital. Job Summary Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries. Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns. Receives guest suggestions and complaints and escalates through proper channels. Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies. Identifies and report issues of safety and maintenance. Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipates families needs and is proactive in resolving issues before they become major source of concern. Actively participates in meeting goals and objectives of the department to ensure that the department contributes to the attainment of the overall hospital goals and objectives. Basic keyboarding skills. Other Duties as assigned

Requirements

High school diploma or equivalent required
1 year Customer service experience required
Verbal and written proficiency in English required

Nice To Haves

1 year Customer Service experience in a medical/hospital environment is preferred

Responsibilities

Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.
Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
Receives guest suggestions and complaints and escalates through proper channels.
Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
Identifies and report issues of safety and maintenance.
Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems.
Anticipates families needs and is proactive in resolving issues before they become major source of concern.
Actively participates in meeting goals and objectives of the department to ensure that the department contributes to the attainment of the overall hospital goals and objectives.
Basic keyboarding skills.
Other Duties as assigned