Guest Relations Rep. (TEWKSBURY)

Lazy River Products•Tewksbury, MA

9d•$18•Onsite

About The Position

The Guest Relations Representative "GRR" is responsible for greeting, verifying ID’s, and allowing entry of customers into the retail dispensary sales floor while maintaining compliance at all times. The GRR will provide direction and information to customers and visitors of the company’s products, specials, services, and events. Guest Relation Reps work with direct supervision of Retail Leadership and reports directly to the General Manager.

Requirements

High School Diploma, GED or equivalent required.
At least 2 years of proven customer service experience or related experience is required.
Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel required.
Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
Ability to work weekends and holidays if necessary.
Reliable transportation.

Nice To Haves

College degree preferred.
Experience with Dutchie or other Seed-to-Sale POS experience is a plus.
Adult-Use Massachusetts Retail cannabis industry experience preferred.
Multilingual abilities to assist a diverse customer base is a plus.

Responsibilities

Verifying government-issued photo ID’s by using a scanning device to scan valid government issued photo IDs. to ensure 21+ entry.
Answer incoming phone calls, check voicemails, may monitor company’s customer service email account.
Being the face of the company, provide information to customers as they enter about the company’s products, specials, services, and events.
Alerts retail leadership of incoming deliveries using the appropriate Walkie Talkie code.
Maintain awareness of parking lot and main entrance activity and report any suspicious activity to the manager on duty on the same day the activity is witnessed.
Communicate with LRP personnel via Walkie Talkie to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.
Direct visitors or vendors to the appropriate entrance (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).
Direct solicitors or unplanned communicators or visitors to contact the company’s general customer service email, or if job seeking, provide Careers business cards and/or direct to the LRP Careers page found on our website.
Maintain the confidentiality of all LRP employees at all times.
Maintain organization and cleanliness of GR, including the GR bathroom.
Monitor surveillance cameras to assist with the maintenance of customer traffic flow.
Receives incoming package deliveries that are delivered to the front door and communicates the appropriate Walkie Talkie code to Retail Leadership.
Report customer requests to Retail Leadership when applicable, and contact customers to communicate previous requests, if applicable.
Report customer complaints to Retail-Leadership promptly.
Maintain awareness of customer input and suggest changes to Retail-Leadership to improve services or products.
Contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
Maintain knowledge of all LRP products and services.
Maintain an in-depth industry wide knowledge of products and strains in Massachusetts.
Maintain a continuous state of alertness to ensure the highest safety standards for customers, fellow employees, products, and the facility.
Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.
Follow established LRP policies and procedures at all times.
Additional duties as assigned.