Guest Relations Representative

CarePoint Health • Hoboken, NJ

85d

About The Position

The Guest Relations Associate is responsible for making experience more comfortable and satisfying for patients, families and visitors. The Associate is responsible assisting the Information Desk with greeting and welcoming all patients, visitors, vendors and staff, along with directing guest appropriately. The Associate assists patients and their families with questions regarding personal needs and hospital procedure and resolves issues and concerns patients and their families may have. Provides a variety of services to promote and enhance patient satisfaction and continuously engages with staff, patients and families.

Requirements

• High School Diploma or equivalent required.
• Bachelor’s degree preferred.
• 2+ years of medical experience, with previous hospital or physician office experience preferred.
• Ability to accurately enter data.
• Knowledge of some medical terminology preferred.
• Proficient in MS Excel, Word, and Outlook.
• Bilingual proficiency in Spanish preferred.
• Excellent analytical, communication, and interpersonal skills required.

Responsibilities

• Greet and welcome all patients, visitors, vendors, and staff at the Information Desk.
• Direct guests appropriately within the hospital.
• Assist patients and their families with questions regarding personal needs and hospital procedures.
• Resolve issues and concerns raised by patients and their families.
• Provide services to promote and enhance patient satisfaction.
• Engage continuously with staff, patients, and families.

Benefits

• Competitive compensation based on experience and qualifications.
• Comprehensive health, dental, and vision insurance.
• 401K, Retirement savings plan with employer contribution.
• Generous Paid Time Off (PTO) and paid holidays.
• Tuition Reimbursement.
• Opportunities for professional growth, development, and continuing education.
• Employee wellness programs and resources.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED