GUEST RELATIONS REPRESENTATIVE, FH - FAMILY CENTER

Froedtert Memorial Lutheran Hospital • Milwaukee, WI

370d

About The Position

Serves as the 'First Impression Officer' of the Froedtert & The Medical College of Wisconsin health network, going above and beyond to deliver on exceptional and memorable concierge-style customer service and hospitality for our patients, families and visitors. Greet each visitor and offers assistance with navigation, wayfinding, sharing helpful information and helping to simplify their journey with us. Provides accurate information and direction to patients, staff, and family members. Communicates relevant patient care policies while supporting efficient patient care flow, and safety for everyone. Communicates with large numbers of individuals and at times large groups of people and manage stressful situations in the most empathetic manner. Partners closely with other departments including customer experience/ performance excellence, transport, parking, security, and clinical departments.

Requirements

• A minimum of 3 years of customer service experience or a minimum of 6 months of experience internally at Froedtert Hospital.
• High School diploma or equivalent is preferred.
• Proficient in Microsoft programs.
• Strong verbal intra and interdepartmental communication skills.
• Ability to track data accurately and timely for customer service analytics.
• American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire.

Nice To Haves

• Bilingual, preferred.
• Ability to execute security protocol assignments during an emergency drill is preferred.
• Proficiency in Epic, preferred.

Responsibilities

• Deliver exceptional concierge-style customer service and hospitality.
• Greet visitors and assist with navigation and wayfinding.
• Provide accurate information and direction to patients, staff, and family members.
• Communicate relevant patient care policies.
• Support efficient patient care flow and safety.
• Manage stressful situations empathetically.
• Collaborate with other departments including customer experience, transport, parking, security, and clinical departments.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees