Guest Relations Representative - Chuy's
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About The Position
The Guest Relations Representative for Chuy's Restaurants is a friendly and empathetic ambassador for our brand that advocates on behalf of our Guests. They act as a Guest recovery liaison, representing our Guest feedback channels and review sites while working to build brand loyalty. This role assesses the nature of Guests' communications and interacts with Guests who request contact. The Guest Relations Rep researches, initiates, and coordinates corrective actions through Operations Leaders and internal departments in order to recover Guests and facilitate position brand perceptions. They also support Operations Leaders by providing recommendations for effective recovery and collaborates closely with our Social Media team to represent our Brand on social networks and review sites. Please note: the first 3 months of this role are on-site Monday-Friday at Darden's Home Office in Orlando, FL to accommodate the required training process. After the training has been completed, there is the opportunity to work remotely up to two days per week as the needs of our business allows. Rotational weekend (scheduled in advance, typically a half day per weekend) is also expected.
