Guest Relations Rep

Sentara Health

1d•Onsite

About The Position

Sentara is hiring a Guest Services Rep in Williamsburg, Virginia This is a Full-Time, Rotating shift opportunity with great benefits. The work schedule is 11pm - 7am. As a Guest Services Rep with Sentara, you will be a liaison between patients, families, visitors, and hospital and medical team members. And, responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients. Additional duties include being responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc. Qualifications: 1 year of customer service experience High School diploma or equivalent Benefits: Sentara offers an attractive array of full benefits, including Paid Time Off, Tuition Reimbursement, Retirement Savings plans, career advancement opportunities, work perks, and more. Plus, Sentara just added MORE benefits that support your and your family's needs. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Join a team with a mission to improve health every day and a vision to be the healthcare choice of the communities we serve! Keywords: Guest Services Rep, Guest Services, Williamsburg, Monster, Talroo-allied, health, clinical support Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center. The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and “smart” operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet® recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!

Requirements

1 year of customer service experience
High School diploma or equivalent

Responsibilities

liaison between patients, families, visitors, and hospital and medical team members
providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients
verifying patient registration
escorting patients and guests to their destination by walking or use of a wheelchair
Gives personal attention, takes personal responsibility and uses teamwork when providing guest services
Responds promptly to patient, family and team member requests
Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs
Collects data and documentation to assist in the identification of areas needing improved customer service
Assists leaders in recommending changes in facility and departmental policy and procedure
Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders
Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc

Benefits

Paid Time Off
Tuition Reimbursement
Retirement Savings plans
career advancement opportunities
work perks
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met