GUEST RELATIONS OFFICER

Compass Group•New York, NY

61d•$26 - $28

About The Position

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Requirements

Must have the ability to stand for at least 4 hours or more as required and willing to stand outside in varying outdoor weather conditions.
Associates must portray an extremely positive and professional image; creating a five-star impression on a daily basis is a must
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence
Discreet, ethical and committed to maintaining a high degree of confidentiality.

Nice To Haves

Previous Corporate/Hotel Hospitality experience in rooms division and/or guest services
Strong organizational and technical skills with ability to prioritize and multi-task in a fast-paced environment
3-5 years experience in a client service / front of the house position within a hospitality or corporate environment.
Flexibility adapting to additional responsibilities - multi-tasking with MS Conference Center operations

Responsibilities

Welcome Morgan Stanley clients and their guests with genuine warmth
Provide a prompt and courteous welcome to all guests upon their arrival
Recognizing and welcoming VIP guests using service excellence standards
Providing smooth and efficient check in experience for groups, guests and visiting MS employees
Leverage prepared Corporate Services FAQ’s regarding our renovation works underway, general building and Time Square surrounding area information
Easily adapt to technical program for entering visitors into system to create visitors passes
Review visitors and group lists daily, to adjust as required to ensure accuracy and prepare for arrivals
Escort guests to their destination as required
Handle all in person, phone and email communications with professionalism
Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations
Ensure that First Class Guest/Client service levels are maintained during peak & off peak periods of the day
Be familiar with local attractions and points of interest in and around New York City, maintaining phone numbers and contacts as required
Lobby Desk must be in pristine condition at all times; work effectively with fellow colleagues to maintain a clean and professional workspace
Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.
Responsible for all general Lobby duties as required