Guest Relations Manager
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About The Position
The Guest Relations Manager is responsible for all organizational tasks pertaining to the Guest Relations Department, which includes both the lobby position of Guest Relations and Pre-Booking. It includes supervising, training and overseeing Guest Relations Agents. The Guest Relations Manager will act as a liaison and maintain open and effective communication between Miraval guests, Guest Relations staff and all related departments. The primary responsibilities will be in supervising the communication with our guests in the pre-arrival stage, after the reservation is confirmed, through their in-house experience. The Manager will have the responsibility to ensure feedback is relayed to the Manager's regarding guest comments and concerns with Miraval activities.
