Guest Relations Manager - Waldorf Astoria Beverly Hills
About The Position
As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Guest Relations Manager to join the Team at this beautiful property! This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes an elevated Mediterranean restaurant, a Jean-Georges rooftop restaurant, lobby lounge, and in-room dining. Reporting to the Director of Operations, the Guest Relations Manager willâ¯deliver outstandingâ¯service toâ¯our guests. They will be pro-active, creative, and results driven with a focus on delighting our VIP guests. Primary responsibilities include greeting guests and assisting with guest requests; maintaining guest database and guest profiles; assisting in the guest amenities program; and supporting the Director of Operations. The Guest Relations Manager will act as the "owner" of the guest database and is responsible for helping to create, and ensure proper delivery of, amenities and services. It is their responsibility to ensure guest preferences are met while delighting and exceeding guest expectations. A working knowledge of hotel operations is needed for interdepartmental communication and coordination. A keen eye for detail is required to check all VIP rooms prior to guest arrival. This position will also meet, greet and escort VIP guests including curbside check-ins. They will ensure the guest is delighted and satisfied; arriving, during the stay and during a fond farewell. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Responsibilities
- Greeting guests and assisting with guest requests
- Maintaining guest database and guest profiles
- Assisting in the guest amenities program
- Supporting the Director of Operations
- Act as the "owner" of the guest database and is responsible for helping to create, and ensure proper delivery of, amenities and services
- Ensure guest preferences are met while delighting and exceeding guest expectations
- Interdepartmental communication and coordination
- Check all VIP rooms prior to guest arrival
- Meet, greet and escort VIP guests including curbside check-ins
- Ensure the guest is delighted and satisfied; arriving, during the stay and during a fond farewell
Benefits
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage - for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Available benefits may vary depending upon property-specific terms and conditions of employment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
