Guest Relations Manager

The Park at 14th•Takoma Park, MD

About The Position

We are seeking an exceptional individual to join our team as a Guest Relations Manager. As a Guest Relations Manager, you will be responsible for providing a premium level of service and personalized attention to our esteemed guests. You will ensure that their needs are met and that they have a memorable and enjoyable experience. This position requires excellent interpersonal skills, attention to detail, and the ability to deliver outstanding service in a high-end hospitality environment.

Requirements

Excellent communication and interpersonal skills with the ability to build rapport and maintain professional relationships with guests.
Ability to work in a fast-paced and dynamic environment.
Strong organizational and multitasking abilities.
Impeccable appearance and demeanor.
Adept at handling confidential and sensitive information with discretion.
High level of attentiveness, responsiveness, and excellent attention to detail.
Strong conflict resolution and problem-solving skills.
Ability to work well under pressure and maintain composure in high-stress situations.
Ability to work evenings, weekends, and holidays is required.

Nice To Haves

Proficient in using reservation and guest management systems is a plus.
Previous experience in a high-end hospitality role is not required and also a plus!

Responsibilities

Serve as the primary point of contact for our guests, providing personalized and attentive service throughout their visit.
Greet guests upon arrival, ensuring a warm and friendly welcome.
Escort guests to their respective areas, such as seating area, private dining room, or bottle service table.
Anticipate guests’ needs and preferences, providing personalized recommendations and assistance throughout their visit.
Coordinate with various departments and managers to ensure seamless guest experiences.
Arrange and oversee special requests, such as private events or access to exclusive amenities or services.
Maintain a comprehensive knowledge of the establishment’s offerings, including menu items, entertainment options, and any special promotions.
Foster strong relationships with new and existing guests, remembering their preferences and building loyalty.
Create and maintain a comprehensive list of guest information, including preferences, allergies, special occasions, and any other relevant details.
Proactively communicate with guests before, during, and after their visits to ensure their satisfaction and address any concerns.
Ensure that all areas are meticulously prepared and presented, paying attention to every detail to create a luxurious and welcoming ambiance.
Provide exceptional customer service, promptly addressing any issues or complaints that may arise.
Collaborate with the team to share and implement best practices to continuously improve the guest experience.