Guest Relations: Luxury Liaison

Marriott International • Naples, FL

430d

About The Position

The Guest Relations: Luxury Liaison position at The Ritz-Carlton Naples focuses on creating memorable and unique experiences for guests throughout their stay. The role involves taking initiative to deliver a wide range of services, addressing guest requests, and ensuring operational needs are met while maintaining high standards of professionalism and quality. Guest Experience Experts are expected to embody the Gold Standards of The Ritz-Carlton, ensuring excellence in guest care and comfort.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific license or certification is needed.

Responsibilities

• Deliver a wide range of services to enhance guest experiences.
• Address guest requests and operational needs promptly.
• Complete reports and share local area highlights with guests.
• Maintain a safe workplace and uphold company policies and procedures.
• Ensure confidentiality and protect company assets.
• Uphold quality standards in all interactions with guests.
• Maintain a professional appearance and communication at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED