Guest Relations Lead - Security

Mission Regional Medical center•Joliet, IL

31d•$16 - $23

About The Position

The Guest Relations Lead role involves overseeing a team of employees to ensure smooth operations for guest relations. Incumbent is responsible for resolving challenges and aligning team efforts with the hospital protocols. Additionally, incumbent will perform various administrative assistant and clerical duties in the Security Department. This position interacts with leaders, physicians, employees and visitors, and will greet all staff and guests at the Facility with professionalism and kindness. Will participate in the department's performance improvement activities. Understands and follows the organization's policies, procedures and behavior standards.

Requirements

High School Graduate or equivalent.
Previous receptionist or customer service experience, ideally in a healthcare setting.
Lead or supervision experience
Excellent communication, presentation and interpersonal skills.
Ability to multi-task.
Extreme attention to detail.
Expertise in Microsoft Office.

Nice To Haves

Bi-lingual, preferred.

Responsibilities

overseeing a team of employees to ensure smooth operations for guest relations
resolving challenges and aligning team efforts with the hospital protocols
perform various administrative assistant and clerical duties in the Security Department
interact with leaders, physicians, employees and visitors
greet all staff and guests at the Facility with professionalism and kindness
participate in the department's performance improvement activities
understands and follows the organization's policies, procedures and behavior standards