Guest Relations Intern

Frederik Meijer Gardens & Sculpture Park • Grand Rapids, MI

2d • Onsite

About The Position

The Guest Relations Intern supports the Guest Relations team in enhancing the overall visitor experience at Frederik Meijer Gardens & Sculpture Park. This role focuses on guest engagement strategy, feedback analysis, process improvement, and service innovation. The intern will assist in developing tools, communication strategies, and engagement initiatives that improve guest flow, increase satisfaction, and create meaningful experiences across campus.

Requirements

• Enrolled in a trade, degree, or certificate program at an accredited institution.
• Available for a minimum of 10 weeks of in-person intern programming in Grand Rapids, MI
• Ability to commit to scheduled work hours and program requirements.
• Strong interest in learning and professional development.
• Strong verbal and written communication skills, with the ability to interact professionally with diverse audiences.

Nice To Haves

• Customer service or hospitality experience (retail, events, tourism, museums, education, or related fields) preferred.
• Coursework or interest in business, hospitality, nonprofit management or a related field.

Responsibilities

• Assist in identifying frequently asked questions (FAQs) and recommend enhancements, including opportunities for AI-supported integration.
• Support the collection, reporting, and analysis of guest feedback and survey responses to identify trends and service improvements.
• Help curate customized guest visit plans, including timed campus walking routes and indoor feature highlights based on visitor interests.
• Develop engagement strategies and activities for outdoor stationed volunteers to enhance guest interaction and navigation support.
• Create guest flow and engagement solutions for high-traffic experiences, including extended wait times for popular exhibitions such as Butterflies and Chihuly.
• Support sustainable staff communication strategies that strengthen guest experience initiatives, including technology integration and data-informed process improvements.
• Collaborate cross-departmentally to identify service gaps and recommend innovative solutions.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed