Guest Relations Host/Hostess PRN

Greater Baltimore Medical Center•Towson, MD

78d•$15 - $20

About The Position

Under direct supervision provides patients with food and nutrition services up to and including; working with patients on the room service process, passing and picking up patient trays, distributing between meal snacks to patients, providing pantry stocks to nursing units and acting as a liaison between the patient, Dietary and Nutrition and Nursing Services.

Requirements

High School graduate or equivalent work experience required
Basic knowledge of tray identification system and has a basic nutrition knowledge as related to the patient menu program.
Skill in oral and written communication.
Ability to work well under time constraints and to work effectively as a team member.
Ability to apply common sense understanding to carry out detailed written or oral instructions.

Responsibilities

Delivers and retrieves patient trays. Assists patient with tray set-up as needed. Delivers nourishment and/or between-meal snacks to patients as ordered by Dietary and Nutrition services.
When interacting with patient the host/hostess utilizes AIDET guidelines.
Stocks unit pantries according as ordered in CaterTrax. All stock sheets signed off as completed by nursing personnel.
Consults with the team leader or supervisor regarding any problems or conflicts. Reports all meal service related problems to the team leader and/or manager. May assist with tray and tray line set -up and also with the preparation of simple food items as directed by Team Leader or manager
Communicates with patients, visitors and staff in a positive, cordial manner. Is sensitive to the patient's age, ethnic, cultural and social background.
Assists with the expedition of trays from tray line. When in kitchen area place hot beverages on trays and place trays in appropriate holding cart as directed by supervisor.
Retrieve dirty trays from patient's room in a timely manner to ensure that trays are not left on the patient units
Cover any other unit as directed by management. Cover other units as needed during break times.
Provides patient with a hand sanitizer wipe prior as the meal is delivered. Encourages patient to use sanitizer wipe prior to eating.
Pours coffee and other hot beverages at the time of tray delivery for each patient. Ensures coffee is fresh and hot with each trip to patient areas.
Assists the department with maintaining a courtesy score of 90% or above for the overall Press Ganey score for Courtesy of the Person Serving Your Meal.
Demonstrate knowledge of fire safety to meet State and Joint Commission regulations to include the location of the Ansul fire system, correct storage of fire extinguishers and how to report a fire.
Demonstrate knowledge of safe chemical usage by identifying the location of Safety Data Sheets (SDS), correct Personal Protective Equipment (PPE) and the usage of PPE
Demonstrate knowledge of the HACCP program to include the temperature danger zone, labeling and dating, and sanitation.
Assist with maintaining the organization of coolers and storerooms used for floor stock storage.
Scan patient trays when they leave the kitchen and at the time of delivery.
Clean work areas and delivery carts daily.
Complete other duties as assigned by the Food and Nutrition Management team.