Guest Relations - Front Desk
About The Position
The Guest Relations – Front Desk team member serves as the first point of contact for all patients and visitors, creating an exceptional and welcoming experience upon arrival. This role is responsible for delivering outstanding customer service, managing front desk operations, and ensuring smooth patient flow throughout the practice. The ideal candidate is friendly, professional, detail-oriented, and passionate about delivering a luxury-level patient experience. This individual supports daily administrative functions, facilitates communication between patients and clinical staff, and contributes to the overall efficiency and professionalism of the practice.
Requirements
- Previous experience in customer service, hospitality, medical front office, or spa/esthetic setting preferred.
- Strong communication and interpersonal skills with the ability to build rapport quickly.
- Proficiency with phone systems, scheduling platforms, and general office technology.
- Highly organized with strong attention to detail and the ability to multitask effectively.
- Professional appearance and demeanor.
- Ability to work a flexible schedule, including evenings or weekends if required.
- High school diploma or equivalent required.
- General knowledge of various aspects of patient interaction and front office workflow.
- Strong organizational skills to balance clerical duties and customer service responsibilities.
- Frequent walking, sitting, standing, and bending.
- Frequent talking and listening when greeting, assisting, or informing patients.
- Frequent use of phone, computer, and other office or clinic technologies.
Responsibilities
- Greet patients and visitors warmly, ensuring a positive and inviting first impression.
- Check patients in and out accurately, confirming all necessary information and documentation.
- Manage incoming calls, emails, and messages with professionalism and efficiency.
- Schedule appointments, confirm bookings, and coordinate patient flow to support operational efficiency.
- Collect payments, process transactions, and maintain accurate financial records at the front desk.
- Maintain a clean, organized, and welcoming reception area that reflects the standards of the practice.
- Provide information about services, promotions, and products, directing patients as appropriate.
- Assist with administrative duties such as scanning, filing, data entry, and maintaining patient records.
- Communicate effectively with clinical and operational teams to ensure seamless patient experiences.
- Handle patient questions, concerns, and escalations with courtesy and professionalism.
- Uphold patient confidentiality and comply with all HIPAA regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
