Guest Relations Coordinator

FirstHealth of the Carolinas, Inc. • Pinehurst, NC

1d

About The Position

The Guest Relations Coordinator ensures the safe, smooth, and efficient overnight operation of the House, overseeing both the facility and its guests. Core responsibilities include managing guest check-ins and check-outs, enforcing house policies and procedures, and providing empathetic, high‑quality customer service. When the House Stewart is unavailable, the role also supports conference and event setup and breakdown. This is a half‑time position (20–29 hours per week) scheduled for two 12‑hour overnight shifts on Wednesday and Thursday (8 p.m.–8 a.m.).

Requirements

• High School graduate, with college degree preferred.
• Minimum 3 years combined experience in healthcare, social services or hospitality services.
• Ability to lift up to 50 pounds.
• This position is primarily night shift for Wednesday and Thursday nights, with flexibility to add on another shift.
• Strong computer, organizational, and communication (both verbal and written) skills.
• Ability to interact with others in a professional, courteous manner.

Responsibilities

• Oversee safe and efficient overnight operations of the House, including facility and guest supervision.
• Manage guest check-ins and check-outs during overnight hours.
• Implement and uphold house policies and procedures to ensure a consistent and secure environment.
• Provide empathetic, high‑quality customer service to all guests.
• Support conference and event setup and breakdown when the House Stewart is unavailable.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees