Guest Relations Coordinator - Ocean Watch

Marriott Vacations Worldwide

About The Position

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit eligibility will vary by position As a Coordinator Customer Relations, a typical day will include: Communicates with preview tour customer via telephone before their scheduled arrival and tour date. You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package. Provides detailed information about property amenities. Engages customers in conversation regarding their stay, property services, and area attractions/offerings. Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival. Addresses customers' service needs in a professional, positive, and timely manner. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills. Always follow company policies and safety procedures.

Requirements

Available to work a flexible schedule to include weekends and holidays.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
Offers Concierge-style services to guests coming to stay with us on a promotional vacation package.
Provides detailed information about property amenities.
Engages customers in conversation regarding their stay, property services, and area attractions/offerings.
Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.
Addresses customers' service needs in a professional, positive, and timely manner.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
Always follow company policies and safety procedures.