Guest Relations Coordinator, Hope Lodge
About The Position
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Guest Relations Coordinator manages guest referrals, check-ins, and coordinates guest services to ensure a welcoming experience for patients and caregivers. This role supervises concierge coverage, maintains guest records, and ensures smooth operations of front desk services. The pay rate is $19.90/hr. The schedule will be Mondays-Fridays from 7:30am-4:00pm.
Requirements
- High School Diploma or Equivalent
- Minimum 2 years of experience in hospitality, guest services, or a related field, with knowledge of guest relations and check-in procedures
- Valid Drivers License if expected to operate lodge vehicles
- Excellent communication and interpersonal skills
- Ability to coordinate services and supervise front desk staff
- Strong organizational skills with attention to detail
- Proficiency in Microsoft Office and reservation systems
- Customer service focus and problem-solving ability
Nice To Haves
- Additional education or certification in hospitality management, office administration, or a related field is preferred.
Responsibilities
- Manage guest referrals and check-ins to ensure timely registration and room assignments (30%)
- Supervise concierge staff and provide training for excellent guest service (25%)
- Coordinate guest amenities, transportation, and special accommodations (15%)
- Maintain guest records and room inventory accurately (10%)
- Conduct inspections of guest rooms and public areas for readiness and cleanliness (10%)
- Address guest feedback and resolve concerns promptly (10%)
Benefits
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
- Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
