Guest Relations Coordinator - Ocean Watch

Marriott Vacations Worldwide

83d

About The Position

As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. A typical day will include communicating with preview tour customers via telephone before their scheduled arrival and tour date, offering concierge-style services to guests coming to stay with us on a promotional vacation package, and providing detailed information about property amenities. You will engage customers in conversation regarding their stay, property services, and area attractions/offerings, identifying special customer needs and arranging to have those needs fulfilled upon customer arrival. You will also address customers' service needs in a professional, positive, and timely manner, welcoming and greeting guests while anticipating and addressing their needs. Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills, always following company policies and safety procedures.

Requirements

• Available to work a flexible schedule including weekends and holidays.
• Excellent written and verbal communication skills.
• Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Ability to lift/carry/push/pull items that weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

• Communicate with preview tour customers via telephone before their scheduled arrival and tour date.
• Offer concierge-style services to guests on promotional vacation packages.
• Provide detailed information about property amenities.
• Engage customers in conversation regarding their stay, property services, and area attractions/offerings.
• Identify special customer needs and arrange to fulfill those needs upon customer arrival.
• Address customers' service needs in a professional, positive, and timely manner.
• Welcome and greet guests, anticipating and addressing their needs.
• Interact with colleagues and guests professionally and promptly.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees