Guest Relations Coordinator, Denton - PRN

Baylor Scott & White Health • Shady Shores, TX

283d

About The Position

The Guest Relations Representative facilitates patient satisfaction by visiting with patients, providing or coordinating communication for non-English speaking and hearing impaired patients and addressing unmet needs.

Requirements

• Must have exceptional skills in conflict resolution and patient-centered communication.
• Must possess exceptional professionalism with customer communication.
• Ability to establish and maintain effective working relationships.
• Ability to focus on crucial patient and guest details.
• Proficiency with computers in the Microsoft Office suite of software desired.
• Must be able to multi-task in a fast-paced environment.

Responsibilities

• Facilitates patient satisfaction by visiting with patients to ensure patient's medical and non-medical needs are being met.
• Utilizes problem solving techniques following established policies and procedures in order to resolve patient complaints and concerns.
• Resolves immediate patient needs by contacting appropriate BSWH personnel and follow-up with complainant to ensure patient and/or guest satisfaction.
• Provides input to Guest Relations management for new products and services based on feedback.
• Works with BSWH departmental personnel to offer support, concern and empathy to patient's and guest's concerns.
• Obtains patient and family feedback on services provided by BSWH.
• Documents and reports complaints, concerns and compliments to involved departments and administration.
• Assists patient and family with interpretation through American Sign Language, written translation and verbal language interpretation.
• Explains medical center policies and procedures and provides guest with general information about BSWH facilities.
• Provides in-service training on international patient protocol for BSWH physicians and staff.
• Provides scheduling, coordinating and conducting of campus tours for domestic and foreign visitors.
• Coordinates international patient to ensure they meet financial requirements and/or provide insurance coverage information through BSWH financial departments before treatments.
• Meets with international patients as needed to facilitate patient satisfaction.
• Rounds in the Emergency Department reception area and patient care areas to facilitate communication of policies and procedures of the Emergency Department, patient needs and provide good customer service.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree