Guest Relations Clerk

City of Thornton • Thornton, CO

424d • $35,464 - $35,464

About The Position

The Guest Relations Clerk position at the City of Thornton involves performing cashier and receptionist duties at various city recreation centers. The role focuses on providing excellent customer service, managing facility admissions, handling cash transactions, and assisting with program registrations. The position requires flexibility in scheduling, including nights and weekends, and may involve training less experienced clerks.

Requirements

• High school diploma or GED required.
• Six months' previous customer service or receptionist experience, preferably in a related setting.
• Knowledge of the policies and procedures of the city of Thornton and the department.
• Knowledge of general office practices and procedures.
• Basic mathematics, spelling, grammar, punctuation, and vocabulary skills.

Nice To Haves

• Knowledge of Rec Trac software may be required.
• Multilingual skills are a plus.

Responsibilities

• Perform front desk services and operations by providing excellent customer service.
• Interact with customers to answer questions and resolve problems.
• Direct customers to proper locations and provide information.
• Schedule rooms, make reservations, and check equipment in and out.
• Control facility admission, including collecting fees and processing registrations.
• Handle cash in accordance with city policies, including operating a cash register and compiling daily cash balances.
• Communicate effectively with patrons to market and promote programs and services.
• Enforce facility policies and procedures.
• Maintain records such as inventory, activity reports, and memberships.
• Assist with program registration during peak demand periods.
• Train and mentor less experienced clerks on duties and procedures.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Dependent life and supplemental life insurance options
• Voluntary accidental death and dismemberment policy
• Flexible spending plan
• Retiree health savings plan
• Pension plan and deferred compensation plans
• Short and long-term disability plans
• Paid holidays
• Vacation and sick leave
• Multilingual incentive pay
• Recreation pass
• Wellness program
• In-house training opportunities
• Tuition reimbursement
• Flexible schedules
• Hybrid schedules

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED