Guest Relations Cashier - Summer 2026 Seasonal - Full/Part Time

Alterra•Steamboat Springs, CO

9d•$20 - $21

About The Position

Seasonal Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. The Ticket Office at Steamboat Ski & Resort is hiring for our Summer operations. If you have at least one year of customer service experience and can maintain a positive attitude in a fast-paced environment, please apply! Resume Required.

Requirements

Minimum of 1 year customer service experience required
Prior cash handling experience preferred
Must have greater than average computer proficiency; strong computer and keyboards skills
Must be neat, accurate, well organized
Multi-task in a fast-paced environment
Must enjoy working with the public and have excellent customer service skills
Maintain a positive/friendly attitude often under stressful conditions with both co-workers and guests
Flexible, take initiative and work successfully in a team environment
Adhere to all safety policies
Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporation’s Service Excellence standards
Employment for this job is contingent upon the successful completion of a background check
Position requires working weekends and holidays as needed; extended time off for non-emergency situations is not allowed due to the seasonality of the position
Must be minimum 18 years of age
Communicate clearly in English both in person and on the phone
Must be able to stand and work on a computer for long periods of time

Nice To Haves

college degree preferred

Responsibilities

Guest Relations employees are required to sell and promote a variety of products and services including summer products such as daily tickets as well as season passes for the Gondola or Bike Park and winter products such as Ikon passes or First Track Passes
Assist with season pass purchases and follow up of installment payments
May work in various locations: Main Ticket Office in One Steamboat Place and Sunset Happy Hour at base of Steamboat gondola
Maintain and enforce company and ticket office policies and procedures
Make adjustments on lift tickets while following policies set up by the Steamboat Ski & Resort Corp.
Accountable for all receipts collected and daily reconciliation of computer sales station
Weekend work, Holidays and possible evening work required
Maintain a professional demeanor and provide continued exemplary service in a fast paced, high volume work environment
Compliance with all company policies and procedures as well as any regulatory requirements
May work outside with remote sales
Perform other duties as assigned

Benefits

Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
Discounted skiing and riding for friends and family of eligible employees
Vacation and Sick Time policies for eligible employees to rest, relax and recharge
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
401(k) plan with generous company match
Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
Paid parental leave of up to 6 weeks for eligible employees
Free regional bus pass