Guest Relations Agent

Landry's•Houston, TX

42d•$16 - $16

About The Position

The Post Oak Hotel is seeking a Guest Service Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Service Agent will be responsible to act as our guests' first point of contact during their stay and manage all aspects of their accommodation

Requirements

Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
1 year of Front Office experience or equivalent
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities
Must speak, read, write and understand English
Ability to work flexible schedules, including nights, weekends and holidays is required
Physical demands: Stand for an entire work shift

Nice To Haves

Previous hotel experience, luxury or Forbes experience preferred

Responsibilities

Be knowledgeable about The Post Oak and its services
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
Access all functions of computer system according to established procedures and standards.
Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards.
Accommodate all requests for information in a congenial manner
Process all guest check-ins/check-outs according to Forbes and AAA standards
Set up accurate accounts for each guest checking in according to their requirements (i.e., share, separate room/tax/incidentals, comp); maintain guest history files on all guests
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction
Document and confirm reservations and cancellations