Guest Relations Agent

Westgate Resorts • Gatlinburg, TN

3d • $18 - $19

About The Position

Acts as ambassador for Guest Services and the Resort Property, also controls the overall work product of the Guest Services Department.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Valid Driver License

Responsibilities

• Carry baggage to and from guest rooms.
• Maintain and forward Log Book to the next shift
• Fill in for Ski Services as needed
• Van inspection before each shift
• Drive the Resort Van as needed
• Takes complete and accurate phone messages.
• Keeps a shift logbook of all daily check-ins
• Responsible for assuring a smooth check-in and check-out
• Interact between departments to insure accurate resort information is communicated between departments
• Handle situations in the department and assist in solving situations for other Guest Services departments.
• Other duties may be assigned.

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees