Guest Relations Agent - Year Round

Jackson Hole Mountain Resort•Teton Village, WY

30d

About The Position

At Jackson Hole Mountain Resort, adventure isn't just a word – it's a way of life. Our shared passion for the mountains drives us to seek new challenges and embrace the thrill of outdoor experiences together. We believe that pushing boundaries, both on and off the mountain, leads to growth and fulfillment. The purpose of The Guest Relations Agent is to represent the company in a professional manner while offering efficient and courteous service through all stages of the guest’s stay and ensure the highest quality of service is being delivered to all JHRL clientele.

Requirements

Excellent communication skills.
Guest centric mindset – enjoy working with people from different backgrounds.
Team player, but also able to work independently.
Self-Starter.
Can operate under pressure.
Detail oriented.
Have valid drivers’ license and proof of insurance.

Nice To Haves

Customer service experience preferred.
Computer skills preferred.

Responsibilities

Answer phone calls and greet individuals entering the office in a prompt and professional manner.
Checks voicemails, online communication software and emails throughout the day.
Always maintains a professional appearance and attitude in dealing with Guests and Homeowners or potential Guests and Homeowners.
Becomes familiar with checking reservation availability, guest profiles, sales/promotions, and basic booking procedures.
Familiarity with local recreational activities to help guests reserve local activities.
Develop familiarity with property specific amenities.
Create work orders and provide the maintenance and/or housekeeping department with relevant information to facilitate any requests or repairs reported by rental guests or noticed during a property walk through.
Offer solutions for day-to-day guest inquiries.
Inspects properties thoroughly before guest arrivals and after guest departure utilizing the checklist software to uphold company standards.
Walk through properties and check all doors and windows, turn lights off, and make sure the thermostat is properly set.
Stocks properties with supplies as specified for guest arrivals.
Puts firewood in the fireplace when appropriate.
Responsible for the cleanliness, upkeep, and fueling of company vehicles daily, or as needed.
Helps transport packages or rentable items to guests or properties as needed.