Guest Relations Agent
About The Position
We currently have an opportunity for a Guest Relations Agent to join our iconic Hotel, Four Seasons Milano, Italy! Reporting into the Front Desk Manager you will be responsible for welcoming and checking in hotel guests, introducing the hotel and accommodation, establishing credit or payment method, arranging for luggage to be delivered to guest rooms, checking guests out of the hotel at the end of their stay, preparing and explaining guest bills, and responding to a wide variety of guest requests and adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.
Requirements
- One + years experience working within a luxury hotel or similar environment is considered an asset
- Excellent interpersonal skills and communication skills
- Cross cultural sensitivity, and customer service orientation
- Guest centricity and understanding the importance of guest's preferences.
- You must possess the legal right to work in Italy and have fluency in English and Italian.
Responsibilities
- welcoming and checking in hotel guests
- introducing the hotel and accommodation
- establishing credit or payment method
- arranging for luggage to be delivered to guest rooms
- checking guests out of the hotel at the end of their stay
- preparing and explaining guest bills
- responding to a wide variety of guest requests and adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Dry Cleaning for Employee Uniforms
- Meals available at our Employee Restaurant
- Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
- Employee Recognition Programs
- Opportunities to build a successful career with global potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
