Guest Relations Agent

Luxury Rentals•Miami Beach, FL

10d

About The Position

The Guest Relations Agent ensures every LRMB guest enjoys a flawless, memorable experience by delivering exceptional service, anticipating needs, and providing intuitive hospitality. This role combines front desk and concierge responsibilities and requires strong communication skills, attention to detail, and a passion for service excellence. The ideal candidate thrives in a fast-paced, luxury environment and takes ownership of the guest journey from pre-arrival to post-departure.

Requirements

Excellent interpersonal and communication skills, both in-person and via phone.
Fluent in English, both written and verbal.
Strong computer skills and ability to learn multiple software platforms.
Ability to prioritize, organize, and follow up efficiently.
Professional demeanor, personable, and enthusiastic.
Observant, detail-oriented, and able to multitask in a busy environment.
Flexible availability, including days, evenings, weekends, and holidays.
Knowledge of local restaurants, attractions, and hot spots preferred.
Reliable transportation required.

Nice To Haves

1–2 years of experience in hotel front office, concierge, or guest relations.
High degree of professionalism and analytical abilities.
Exceptional organizational, computer, and communication skills.
Passion for delivering luxury hospitality experiences and exceeding guest expectations.

Responsibilities

Embody and deliver LRMB guest service luxury standards consistently.
Anticipate guest needs, provide personalized service, and handle all requests and complaints with care and sincerity.
Ensure flawless arrival and departure experiences following LRMB guest journey protocols.
Recognize and provide special amenities for children and pets, creating a welcoming and inclusive environment.
Maintain accurate guest profiles to ensure seamless communication and service delivery.
Assist with check-ins, check-outs, and in-house guest requests.
Coordinate amenities and concierge services in partnership with LRMB preferred vendors.
Verify that all units are ready and compliant with LRMB standards before guest arrival.
Participate in pre-shift meetings to stay updated on guest arrivals, departures, and special requests.
Continuously improve skills and knowledge to enhance service delivery.
Document and manage guest interactions accurately in internal systems.
Support the broader mission and values of LRMB in daily operations.