Guest Relations Agent

Landry's, LLC. • Houston, TX

88d • $16 - $16

About The Position

The Post Oak Hotel is seeking a Guest Service Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Service Agent will be responsible to act as our guests’ first point of contact during their stay and manage all aspects of their accommodation.

Requirements

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• 1 year of Front Office experience or equivalent
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities
• Must speak, read, write and understand English
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Physical demands: Stand for an entire work shift

Responsibilities

• Be knowledgeable about The Post Oak and its services
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
• Access all functions of computer system according to established procedures and standards.
• Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards.
• Accommodate all requests for information in a congenial manner
• Process all guest check-ins/check-outs according to Forbes and AAA standards
• Set up accurate accounts for each guest checking in according to their requirements (i.e., share, separate room/tax/incidentals, comp); maintain guest history files on all guests
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction
• Document and confirm reservations and cancellations

Benefits

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees