Guest Receptionist - Full Time

Mohegan Sun • Montville, CT

5d

About The Position

This position is responsible for providing guests with the effortless and seamless movement in and out of the hotel.

Requirements

• High School Diploma or equivalent
• Previous high-volume hotel guest service experience
• Excellent computer skills
• Excellent written and verbal communication skills
• Able to multi-task under stressful situations
• Good typing skills
• Extensive knowledge of the property and local areas and destinations
• Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Ascent, Bartech, Expresso, Hotel paging system, telecheck and Time Lox/DC One
• Must be able to work in a fast paced office work environment
• Must be able to stand, reach, bend or sit for extended periods of time
• Must be able lift heavy objects
• Must be able to work various shifts and flexible hours

Responsibilities

• Greets guests in a warm and sincere manner and provides outstanding guest service
• Registers hotel guests and assigns and issues room keys
• Addresses all Guest concerns in a timely manner
• Ensures proper payment is received on all reservations
• Assists with the preparation, arrival and departure of all corporate, conventions and bus groups
• Runs back-up reports and updated document consistently every two hours
• Responsible for the completion of the over the credit report
• Completes daily room blocking (i.e. deposits and accessible rooms)
• Assists guests in making dinner and spa reservations, along with transportation needs
• Ensures completion of the daily count sheet
• Processes due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack
• Answers hotel phones, guaranteeing phones are answered within three rings
• Assists in other locations throughout Hotel Operations, including Aquai reception and Concierge
• Pre-registers guests and issues pagers, as needed
• Stocks supplies in the back office and at the Front Desk
• Enrolls guests in the Mohegan Sun Momentum Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees