Guest Reception Representative

Hilton • Charleston, SC

113d

About The Position

As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include greeting guests warmly and professionally, whether in person or over the phone. You will ensure that all guests meet the qualifications for their presentation, adhering to HGV standards. Following processes outlined in the Guest Reception Training Manual SOP is essential. You will maintain positive working relationships with Sales, Marketing, and Administrative teams, distribute and collect Guest Registration Forms, and assist guests with any inquiries. Accurately assigning guests to Sales Representatives in the order of their arrival and ensuring timely updates of guest information in Concierge are also part of your duties. Additionally, you will answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary. Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement. If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!

Requirements

• High school diploma or equivalent.
• General office experience.
• 1 year of Customer Service experience.
• Intermediate knowledge of MS Office applications.
• Must be willing to work weekends.

Responsibilities

• Greet guests warmly and professionally, whether in person or over the phone.
• Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
• Follow processes outlined in the Guest Reception Training Manual SOP.
• Maintain positive working relationships with Sales, Marketing, and Administrative teams.
• Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
• Accurately assign guests to Sales Representatives in the order of their arrival.
• Ensure timely updates of guest information in Concierge.
• Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.

Benefits

• Full-time benefits starting on Day One!
• Medical, Dental, Vision, 401K, Paid Sick Time, and more!
• Work life balance - PTO.
• Advancement Opportunities.
• Tuition Reimbursement.
• Team Member Travel Program with deeply discounted rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED