Guest Reception Representative
Hilton Grand Vacations•Baraboo, WI
29d
About The Position
As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!
Requirements
- Excel in providing an exceptional customer experience.
- Enjoy face-to-face interactions with customers and associates.
- Quickly learn computer systems.
Responsibilities
- Greet guests warmly and professionally, whether in person or over the phone.
- Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
- Follow processes outlined in the Guest Reception Training Manual SOP.
- Maintain positive working relationships with Sales, Marketing, and Administrative teams.
- Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
- Accurately assign guests to Sales Representatives in the order of their arrival.
- Ensure timely updates of guest information in Concierge.
- Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.
Benefits
- 401(k) plan
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
