Guest Reception Representative
About The Position
As a Guest Reception Representative you would be responsible for: Greet guests warmly and professionally, whether in person or over the phone. Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards. Follow processes outlined in the Guest Reception Training Manual SOP. Maintain positive working relationships with Sales, Marketing, and Administrative teams. Distribute and collect Guest Registration Forms, assisting guests with any inquiries. Accurately assign guests to Sales Representatives in the order of their arrival. Ensure timely updates of guest information in Concierge. Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.
Responsibilities
- Greet guests warmly and professionally, whether in person or over the phone.
- Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
- Follow processes outlined in the Guest Reception Training Manual SOP.
- Maintain positive working relationships with Sales, Marketing, and Administrative teams.
- Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
- Accurately assign guests to Sales Representatives in the order of their arrival.
- Ensure timely updates of guest information in Concierge.
- Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
