Guest Reception Representative

Hilton Grand Vacations•Peoria, AZ

About The Position

What You’ll Do Create a warm, inviting atmosphere for every guest—whether in person or over the phone. Keep things running smoothly by coordinating guest check-ins and ensuring accurate updates in our systems. Partner with Sales, Marketing, and Admin teams to make every guest experience seamless. Answer calls with confidence, resolve inquiries, and connect guests to the right team member. Be the go-to resource for guests, guiding them through forms and answering questions with ease. Why You’ll Love It Here Culture that cares: We believe work should be fun, rewarding, and full of opportunities to grow. Benefits from Day One: Medical, Dental, Vision, 401(k), Paid Time Off, and more. Perks: Tuition reimbursement, career advancement, and our Team Member Travel Program with amazing discounts. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

High school diploma or equivalent
Bilingual in both English and Spanish
1 year of general office experience.
Ability to type 45 wpm
1 year Customer Service experience
Intermediate knowledge of MS Office applications
Must be willing to work weekends

Responsibilities

Greet all guests in a warm and professional manner.
Understand and follow all processes as outlined in the Guest Training Manual SOP.
Maintain a positive working relationship with Sales, Marketing and Admin.
Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
Accurately assign guests to a Sales Representative in the order they arrive.
Ensure all information is updated in Concierge from the guest registration within a timely fashion.
Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.